Returning policy
Sophie & Maeve Return Policy
Return Period
You have 30 days from the date of receiving your product to request a return. Unfortunately, after this 30-day window, we cannot offer a refund or exchange.
Conditions
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The returned item must be in the same condition as when you received it: unused, unworn, and in its original packaging.
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For products that require special hygiene standards, items must be properly cleaned before initiating the return process.
Exclusions
For hygiene reasons, certain items cannot be returned, such as:
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Underwear
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Lingerie
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Tights/hosiery
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Certain personal care products
How to Start a Return
To begin the return process, please email us at support@sophieandmaeve.com with the following details:
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Your order number
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Reason for the return
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A photo of the product (if damaged)
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Your contact information
Refunds
Procedure
Once we have received and inspected your return, we will send you an email to confirm whether your refund has been approved or denied.
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If approved, your refund will be processed automatically to your original payment method within 30 days.
Late or Missing Refunds
If you have not received your refund within 30 days:
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Please check your bank account again.
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Contact your credit card company or payment provider, as it may take additional time before your refund is officially posted.
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If you’ve done all this and still haven’t received your refund, please reach out to us at support@sophieandmaeve.com.
Return Shipping Costs
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Customers are responsible for all return shipping costs.
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We strongly recommend using a tracked shipping service, as we cannot be held responsible for lost returns.
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Returns must be shipped back to our warehouse in China, with return costs starting at approximately €20 (to be covered by the customer).
Exceptions
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Defective or Incorrect Items: If you receive a defective or incorrect item, we will send you a replacement free of charge. If the replacement is also defective, you will receive a full refund.
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Order Cancellations: Orders cannot be canceled once placed, due to our automated processing system.
For any additional questions regarding our Return Policy, please don’t hesitate to contact us at support@sophieandmaeve.com.
