Terms and Conditions

This website is operated by Sophie & Maeve. The terms “we,” “our,” and “us” refer to Sophie & Maeve. Sophie & Maeve provides this website, including all information, tools, and services available, to the user subject to their acceptance of the terms, conditions, policies, and legal notices set forth here.

By visiting our site and/or making a purchase, you participate in our “Services” and agree to be bound by these terms and conditions (“Terms of Use,” “Terms”), including any additional terms or policies referenced herein or accessible via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, suppliers, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our site. By accessing or using any part of the site, you agree to these Terms. If you do not agree to all the terms and conditions, you must not access the site or use the Services.

Any new features or tools added to the store will also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our site. It is your responsibility to check this page periodically. Your continued use of the site after any changes constitutes your acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform enabling the sale of our products and services.

Article 1 – Definitions

For the purposes of these Terms:

Withdrawal period: the period during which a consumer can exercise their right of withdrawal.
Consumer: a natural person acting for purposes outside their trade, business, or profession who enters into a distance contract with Sophie & Maeve.
Day: calendar day.
Ongoing transaction: a distance contract covering a series of products and/or services with delivery or purchase obligations spread over time.
Durable medium: any means that allows the consumer to store information addressed personally to them, enabling future consultation and reproduction in unaltered form.
Right of withdrawal: the consumer’s right to withdraw from a distance contract within the legal period.
Entrepreneur: Sophie & Maeve, offering products and/or services at a distance.
Distance contract: a contract concluded between Sophie & Maeve and the consumer within the framework of an organized distance selling system, exclusively through one or more means of distance communication until the contract is concluded.

Article 2 – Identification of Sophie & Maeve

Email address: support@sophieandmaeve.com
Company name: Sophie & Maeve
Business registration number: 94158088
Address: Korte Niezel 3, Amsterdam, 1012 EA

Article 3 – Applicability

These Terms and Conditions apply to every offer made by Sophie & Maeve and to every distance contract or order between Sophie & Maeve and the consumer. Before concluding a distance contract, the text of these Terms will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before concluding the contract that the terms can be consulted upon request.

If the contract is concluded electronically, the text of the terms may be made available electronically in a way that allows it to be easily stored on a durable medium.

Article 4 – The Offer

If an offer is limited in time or subject to conditions, this will be clearly indicated. The offer is not binding. Sophie & Maeve may modify or adjust the offer.

The offer contains a complete and accurate description of the products or services offered. Images used accurately represent the products or services. Images and specifications are indicative and cannot justify compensation or contract termination.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the conditions. If acceptance is made electronically, Sophie & Maeve confirms receipt of this acceptance. Until confirmation, the consumer may cancel the contract.

Each contract is subject to sufficient availability of the products concerned.

Article 6 – Right of Withdrawal

The consumer may withdraw from the contract without justification within 30 days. This period starts the day after receipt of the product.

Article 7 – Costs in Case of Withdrawal

Return costs are borne by the consumer. Sophie & Maeve will refund amounts paid within a maximum of 30 days after withdrawal.

Article 8 – Exclusion of Right of Withdrawal

The right of withdrawal may be excluded for certain products, provided this is clearly indicated in the offer before the contract is concluded.

Article 9 – Pricing

Prices will not be increased, except for changes in taxes or VAT.

Article 10 – Conformity and Warranty

Sophie & Maeve guarantees that the products and services comply with the contract, the offer specifications, and reasonable quality and usage requirements.

Article 11 – Delivery and Performance

Sophie & Maeve processes accepted orders promptly, but no later than 30 days, unless a longer period has been agreed. In case of delays, the consumer will be informed within this period.

Article 12 – Fixed-Term Transactions

The consumer may terminate a fixed-term contract with regular deliveries at any time, subject to termination rules and a maximum one-month notice.

Article 13 – Payment

Unless otherwise agreed, amounts due must be paid within 7 business days following the start of the withdrawal period.

Article 14 – Complaint Procedure

Complaints regarding contract performance must be submitted clearly to Sophie & Maeve within 7 days of discovering the defect.

Article 15 – Disputes

Only Canadian law applies to contracts between Sophie & Maeve and the consumer.

Article 16 – Contact Details

For any questions regarding the Terms and Conditions, please contact us at: support@sophieandmaeve.com

beställning & betalning

Bläddra bara bland våra kollektioner, välj dina favoritartiklar och lägg dem i din varukorg. När du är klar går du till kassan och följer stegen för att slutföra din beställning.

Vi accepterar säkra betalningsalternativ som Swift och Apple Pay. Vi accepterar även alla större kreditkort (Visa, Mastercard och Maestro).

Tyvärr kan vi inte garantera ändringar eller avbokningar när en beställning väl har lagts på grund av vårt automatiserade bearbetningssystem. Kontakta oss så snart som möjligt så gör vi vårt bästa för att hjälpa dig.

Frakt & leverans

Beställningar behandlas inom 1–3 arbetsdagar. Leveransen tar vanligtvis 8–12 arbetsdagar, beroende på var du befinner dig.

Nej, alla våra beställningar skickas 100 % kostnadsfritt – utan minsta ordervärde.

När din beställning har skickats får du ett bekräftelsemejl med spårningsinformation så att du kan följa ditt paket när som helst.

Returer & byten

Du kan returnera din vara inom 30 dagar efter att du mottagit den. Vänligen maila oss på support@Anderssonmodehus.com med ditt ordernummer, orsak till returen och ett foto (om den är skadad).

Varorna måste vara oanvända, i originalskick och i originalförpackning. Av hygieniska skäl kan underkläder, kalsonger, strumpbyxor och vissa skönhetsprodukter inte returneras.

Ja, kunden ansvarar för returfrakten. Vi rekommenderar att du använder en spårbar fraktmetod, eftersom vi inte kan hållas ansvariga för förlorade returer.

Produkter & kundservice

Varje produktsida innehåller en detaljerad storleksguide. Om du är osäker är du välkommen att kontakta vår kundtjänst för personlig rådgivning.

Kontakta oss omedelbart på support@anderssonmodehus.com med dina beställningsuppgifter och ett foto. Vi skickar dig en ersättningsprodukt utan kostnad.

Du kan nå oss via e-post på support@anderssonmodehus.com. Vårt team är tillgängligt måndag till fredag, från 09:00 till 17:00, och vi strävar efter att svara inom 24 timmar.

Inspired by Nature

From the serene lakes to the majestic forests of Canada, our collections are inspired by the calm, beauty, and effortless elegance of the natural world. Every piece is designed to reflect the harmony and strength found in nature, bringing a sense of peace and timeless style to your everyday life.